Senior Dimensions At Your Service
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Pre-Enrollment Information

Thank you for your interest in Senior Dimensions Medicare Advantage Plans offered by UnitedHealthcare. Be sure to read the information below. It gives you more detail about our plan. You will also find essential telephone numbers for assistance with any questions you may have. We hope you will consider enrolling in Senior Dimensions and look forward to having you as a member.

Important Dates  -- Medicare's Annual Enrollment Period begins October 15, 2015 and closes December 7, 2015. Coverage begins January 1, 2016. Plan benefits and cost-sharing may change from year to year.

Glossary  -- Medicare Advantage Plan (MA Plan), Medicare Advantage Plan with Prescription Drug Coverage (MA/PD Plan), Stand-alone Prescription Drug Plan (PDP). 

Annual Enrollment Period (AEP)  -- Medicare's Annual Enrollment Period (AEP) is October 15 through December 7 each year. Elections made during the Annual Enrollment Period take effect January 1 of the following year.

Initial Enrollment Period (IEP)  -- The Initial Enrollment Period (IEP) is the period during which an individual is first eligible to enroll in a Medicare plan. Individuals who are becoming eligible for Medicare will have an Initial Enrollment Period that is the seven (7) month period surrounding Medicare eligibility (same as the IEP for Part B). That is, the initial enrollment period is the three (3) months before becoming eligible for Medicare, the month of eligibility, and the three (3) months following eligibility. Individuals first eligible for Medicare based on disability, who subsequently lose Medicare entitlement, have another Initial Enrollment Period. Individuals first eligible for Medicare based on disability who do not have a lapse in Medicare entitlement prior to their turning 65 do not have an additional Initial Enrollment Period. If you believe you are entitled to a plan as a result of an IEP, please feel free to contact us to discuss it and/or you may call the Customer Service department.

Medicare Advantage Disenrollment Period (MADP)  -- From January 1 through February 14, anyone enrolled in a Medicare Advantage Plan has an opportunity to disenroll from that plan and return to Original Medicare. Also from January 1 through February 14, you can add drug coverage to Original Medicare by joining a Medicare Prescription Drug Plan.

Special Election Period (SEP)  -- During a Special Election Period (SEP), an individual may change health plans or return to Original Medicare.

Extra Help  -- People with limited incomes may qualify for Extra Help to pay for their prescription drug costs. If eligible, Medicare could pay up to one-hundred (100) percent of drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not be subject to the coverage gap or a late enrollment penalty. Many people are eligible for these savings and don't even know it. For more information about this Extra Help, contact your local Social Security Office or call 1-800-MEDICARE (1-800-633-4227), 24 hours per day, 7 days a week. TTY users should call 1-877-486-2048.

Health Plan of Nevada, an affiliate of UnitedHealthcare, is authorized by law to refuse to renew its contract with CMS. CMS also may refuse to renew the contract. Termination or non-renewal may result in termination of your enrollment in the plan. In addition, Health Plan of Nevada may reduce its service area and no longer offer services in the area where you live.

Need additional information?

For Customer Service, call 1-800-650-6232; TTY:1-800-326-6888.

Write us at: Customer Service, Senior Dimensions, P.O. Box 15645, Las Vegas, NV 89114-5645.

Customer Service hours:
October 1 through February 14: 8 a.m. to 8 p.m. local time, 7 days a week. February 15 through September 30: 8 a.m. to 8 p.m. local time, Monday - Friday. On Saturday, Sunday and holidays, please leave a detailed message and a representative will return your call within a business day.

Or call: 1-800-MEDICARE (1-800-633-4227) and TTY users should call 1-877-486-2048, 24 hours a day/7 days a week for more information and Medicare benefits and services, including general information on the health or Part D benefit. You may also visit - which will take you to the website.

For Senior Dimensions plan ratings information, go to or click here. 

A UnitedHealthcare Medicare Solution

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract. Enrollment in the plan depends on the plan's contract renewal with Medicare. Enrollment in the plan is available during specific times of the year. You must have both Medicare Parts A and B to enroll in the plan. You must continue to pay your Medicare Part B premium, if not otherwise paid for under Medicaid or by another third party. Prescription coverage subject to limitations.

H2931_150127_195901 Approved  
Last update: 02/15

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